How long does a customer have to return goods bought in an e-shop?
A consumer may withdraw from a contract concluded online within 14 days of receiving the goods, without giving a reason. The period is extended if you did not inform them of this right.1,2
- 1Sec. 1829 — Act No. 89/2012 Sb., občanský zákoník (the Civil Code)
- 2Sec. 1820 — Act No. 89/2012 Sb., občanský zákoník (the Civil Code)